Involving stakeholders: Toolkit on organising successful consultation

Basic Information



Latest update


Free of charge

Application time

Contingent on the planning and implementation processes in which the tool is being applied.

Tool type

Guidance document / Manual VANGUARD

Application area

  • Other

Target Audience

  • Other



This stakeholder consultation toolkit provides guidelines, tips and checklists to support the planning and execution of a range of consultation activities.


Besides the fact that stakeholder consultation is increasingly becoming a legal requirement in urban mobility planning and implementation processes, there are many ways in which decision makers and practitioners can benefit from it.

Stakeholder consultation:

  • Improves the quality of decision making, because those with a vested interest contribute from the initial stages;
  • Identifies controversial issues and difficulties before a decision is made;
  • Brings together different stakeholders with different opinions, enabling an agreement to be reached together and preventing opposition at a later stage, which can slow down the decision-making process;
  • Eliminates delays and reduces costs in the implementation phase;
  • Gives stakeholders a better understanding of the objectives of decisions and the issues surrounding them;
  • Creates a sense of ownership of decisions and measures, thus improving their acceptance;
  • Renders the decision-making process more democratic, giving citizens and local communities the power to influence decisions and, as a result, a greater sense of responsibility;
  • Builds local capacity;
  • Enhances public confidence in decision makers; and
  • Creates opportunities for stakeholders and decision makers to learn from each other by exchanging information and experience. 

Good Example

This toolkit has been written primarily for those working in local mobility departments within the CIVITAS network, but can be useful to anyone interested in sustainable urban mobility. It is aimed at people who are involved in planning and implementing transport measures and explains how stakeholder engagement can be achieved and how it can help them in their work.All CIVITAS Plus projects had received training on the basis of this manual. The method was also implemented twice in the CIVITAS CAPITAL Activity Fund.



sarah.martens [at]


.eu web awards
European Mobility Week
Smart Cities Marketplace
EU Logo

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of CINEA. Neither the European Union nor CINEA can be held responsible for them.

This website is hosted by an environmentally-friendly server provider.