Implementing a real-time passenger information system

Summary

The ultimate goal of this measure was to increase public transport usage by offering customers a better quality service.

Implementing sustainable mobility

Real-time passenger information systems provide accurate departure and arrival times, enabling passengers to plan their journeys and use their time efficiently. Bus and tram passengers now expect the same level of journey information to be available as on other modes of public transport.

The real-time passenger information system is integrated with the global positioning system–based automatic vehicle location technology implemented as part of the modernisation of Bucharest’s public transport fleet.

Progress

During the TELLUS project, 26 tram stops were fitted with displays for real-time information. Prior to its integration with the prioritisation system for trams at junctions, the system was operated using inductive loops for tram identification. Information was transmitted to the display screens via optical fibre. The information offered to the passengers on the LCD screen inside the vehicle includes the real-time position of the vehicle on a map; the estimated time to the next stop and to the terminus; the name of the next stop and the terminus; the names of the streets forming the junction; other useful information; and advertising.

Outcomes

The real-time passenger information improved convenience for passengers, thus raising their level of satisfaction.