Connected commuter: the next generation of passenger satisfaction

Basic Information

Series Title

Eurotransport webinars






Learning Material type


Thematic areas

Smart, Sustainable, Connected and Shared mobility
  • Connected and automated transport
  • Real-time road-user information
  • ITS-based enhancement of public transport
  • ITS for traffic


This webinar consisted of a conversation with James Mellor, Head of Commercial at Arriva North West / Arriva Buses Wales, and Jessica Sweeney, Senior Director of Market & Product Strategy at LILEE Systems. They discussed the transformation of operations and passenger services through the application of innovative technology for real-time broadband communications. James and Jessica examined how to turn the Passenger Wi-Fi paradigm on its head to address the issues that riders care the most about.

Competition drives innovation to deliver a superior, exceptional passenger experience. This innovation comes in many forms – technology, data sharing, and interoperable collaboration – and ultimately provides a significant competitive advantage to fleet operators, whether they carry employees to work or commuters to the next stop.

In this webinar, LILEE Systems outlined how to rise to the challenges of today’s transportation market – how to convert highly mobile IoT data into actionable insights, improve security and how to launch new revenue-generating passenger services.

Material creator

LILEE Systems

Associated project:

.eu web awards
European Mobility Week
Smart Cities Marketplace
EU Logo

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of CINEA. Neither the European Union nor CINEA can be held responsible for them.

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