How to make inclusive mobility a reality: 8 principles and tools for a fair(er) transport system

INCLUSION principles document

Basic Information



Latest update



Tool type

Guidance document / Manual Method / Approach Option generator

Application area

  • Analysis, scenarios and measure selection
  • Appraisal and assessment
  • Dissemination and communication
  • Exploitation and business plans

Target Audience

  • Rural areas
  • Small cities
  • Medium-sized cities
  • Large cities
  • Metropolitan regions


Whether you want to improve the mobility situation for a certain social group, you are interested in the fundamental principles of inclusive mobility or you exert influence over certain components of the transport system: The document "How to make inclusive mobility a reality" has a specific entry point for you.

This document helps to see inclusivity problems in a very comprehensive light and presents the following eight fundamental principles that help to think systematically about potential solutions: accessibility, affordability, convenience, efficiency, empowerment, empathy, gender equity and safety. Some of them might sound obvious; others less so. But they have all emerged as clear patterns from our research on over 50 case studies.

Another chapter provides guidance for people who want to improve the mobility situation for certain user groups such as older people, children, students, women and care givers, physically or sensorially disabled and cognitively impaired people, migrants, job seekers, people in rural areas, those without a driver’s license and people with a low income. The key message in each category is a needs-diagram along the eight principles of inclusive mobility; complemented with references to corresponding good practice case studies.

Also readers with influence over certain components of the transport system are addressed in yet another chapter. It is structured along various elements like vehicle design, stations, network density and connectivity, information provision, service frequency and reliability, ticketing and intermodality. References to good practice case studies make also this chapter a useful resource for practitioners in various roles.

The last chapter addresses readers in their different institutional roles: representatives of the public sector, of the private sector and of the civic society and community organisation. All of them will find inspiration here about particular strengths and – correspondingly – possible intervention points.

.eu web awards
European Mobility Week
Smart Cities Marketplace
EU Logo

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of CINEA. Neither the European Union nor CINEA can be held responsible for them.

This website is hosted by an environmentally-friendly server provider.