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Parking Enforcement in Trondheim
Trondheim treads new paths regarding the standard of parking enforcement. Their parking enforcers act as city hosts or city ambassadors. In this function they not only give advice on parking issues but also tourist information. Another innovative aspect is that they were able to reduce sick-leave among parking enforcment staff from 15% to 4,5%. This is achieved through a special training where particular attention is paid to additional video-supported training on communication skills and conflict resolution and avoidance strategies, since parking attendants suffered abuse and even assaults in the past.
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