Workshop on Image of Public Transport
TALLINN: HOUSE OF TEACHERS, 14 TOWN HALL SQUARE (RAEKOJA PLATS 14), OLD TOWN , TALLINN, BelgiumWorkshopCIVITAS Initiative
Attracting & Retaining Customers! CIVITAS MIMOSA’s fifth interactive one-day workshop in Tallinn was open to CIVITAS members, transport professionals, business interests, local government, students and environmental organisations. It was organised in cooperation with Interactions, Tallinn Transport Department & CIVITAS CATALIST. Admission was free. The workshop explored innovative quality & communications management practices. The workshop looked at a variety of themes:
- Tried & Tested Frameworks: Find out how the results of the EC project QUATTRO have been developed into universal transport standards for service quality (EN 13816)
- The Psychology of Customer Satisfaction
- A Site Visit with a difference: Learn to view PT from a customer perspective
- Develop a Quality Model for Service Delivery: Follow up Interactive Development Session
- Monitoring and Measurement of Service Quality: Develop a quality audit system and customer charter for PT
- Communications & Branding
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Author: Anu Leisner
![Tallinn DB EN 13816 [Compatibility Mode]](/sites/default/files/styles/a4/public/pdfpreview/24702-tallinn_db_en_13816_compatibility_mode_.png?itok=OLBM2gGv "Tallinn DB EN 13816 [Compatibility Mode]")
