Mobility as a Service (MaaS) Readiness Level Indicators for local authorities

Basic Information



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Application time

Once you have gathered the knowledge, it is quickly applied to

Tool type

Method / Approach

Application area

  • Data gathering
  • Analysis, scenarios and measure selection
  • Appraisal and assessment
  • Evaluation and monitoring
  • Dissemination and communication
  • Exploitation and business plans

Target Audience

  • Small cities
  • Medium-sized cities
  • Large cities
  • Metropolitan regions


The tool identifies eight critical elements to be considered before the new transportation culture can flourish. It is vital that local authorities learn from each other so that all the possible aspects of the current situation are taken into consideration before the environment is ready for Mobility as a Service (MaaS). These MaaS readiness level indicators highlight the different aspects of MaaS development that are so far identified to showcase the local authorities’ current situation for establishing MaaS in the local context.

The different components are explained in the publication. In each component, the local authorities choose the level that describes their situation best. As a result of the MaaS readiness level indicator survey the local authority gets a clear view on which areas the readiness level is satisfactory and on which areas there is still work to be done. A diagram picture of the answers from the survey gives a quick overview on the situation in each component. The diagram picture ca be easily done in excel programme.

Good Example

In the publication there are five cities explained as a good practice cases.


Stella Aaltonen, city of Turku, CIVITAS ECCENTRIC project

stella.aaltonen [at]

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