INDIMO Service Evaluation Tool

INDIMO project

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Basic Information


Dutch, English, French, German, Italian, Spanish

Latest update



Application time

Up to 2 hours

Assistance required

It might be necessary to contact the developers or operators of the transport service in order to have all the necessary information to complete the evaluation.

Assistance data

Information about the digital transport service under evaluation (prices, offer, subscriptions, application etc.)

Tool type

Guidance document / Manual Other Software

Application area

  • Evaluation and monitoring

Target Audience

  • Rural areas
  • Small cities
  • Medium-sized cities
  • Large cities
  • Metropolitan regions


The online INDIMO Service Evaluation Tool gives policy makers useful tips to compile strategies that take into consideration all categories of citizens, ensuring that they will fully benefit from the digital transport system, thereby avoiding exclusion or digital divide. The tool also supports policy makers when evaluating the compliance of digital mobility solutions and services, in regards to the principles outlined in the INDIMO Inclusive Digital Mobility Toolbox.

Good Example

The tool has been used as part of the HORIZON2020 project INDIMO. During this three year project, the Service Evaluation Tool was developed and applied in five pilot areas: Madrid (Spain), Monghidoro (Italy), Antwerp (Belgium), Berlin (Germany) and Galilee (Israel).

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