Quality of public transport interchanges - the customer point of view (BETA Version)

Basic Information

Series Title

CIVITAS thematic course

Language

English

Availability

Price

Free

Host

DTV Consultants

Certificate

Yes

Registration required

Yes

Learning Material type

E-course CIVITAS Initiative

Thematic areas

Demand & urban space management

Summary

This course will provide an insight into the basics of customer experiences and how this can be used as a tool to improve the quality of public transport interchanges. It discusses why customer behaviour should be used much more in guidance for interchange design, management and services.

Material creator

Patrick van Egmond (LuxMobility), Mark van Hagen (Netherlands Railways), Mel Heiligers (M4R)

CiViTAS Learning Centre

Associated project: CAPITAL

learningcentre [at] civitas.eu

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