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Quality of public transport interchanges - the customer point of view (BETA Version)

Basic Information

Series Title

CIVITAS thematic course

Language

English

Availability

Price

Free

Host

DTV Consultants

Certificate

Yes

Registration required

Yes

Learning Material type

E-course CIVITAS Initiative

Thematic areas

Demand & urban space management

Summary

This course will provide an insight into the basics of customer experiences and how this can be used as a tool to improve the quality of public transport interchanges. It discusses why customer behaviour should be used much more in guidance for interchange design, management and services.

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Material creator

Patrick van Egmond (LuxMobility), Mark van Hagen (Netherlands Railways), Mel Heiligers (M4R)

CiViTAS Learning Centre

Associated project: CAPITAL

learningcentre [at] civitas.eu

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