Quality of public transport interchanges - the customer point of view (BETA Version)
This course will provide an insight into the basics of customer experiences and how this can be used as a tool to improve the quality of public transport interchanges. It discusses why customer behaviour should be used much more in guidance for interchange design, management and services.
Patrick van Egmond (LuxMobility), Mark van Hagen (Netherlands Railways), Mel Heiligers (M4R)
CiViTAS Learning Centre
Associated project: CAPITAL
learningcentre [at] civitas.eu