Vertical transport are recognized by the majority of the population. A huge majority of the population (98% in 2011) approved the system (ranked the system with a score of 5 or higher), providing it with an average rate of 8,9 out of 10. It was mostly agreed that vertical transport increases the accessibility of hilly neighbourhoods and contribute to increase non-motorized mobility, also increasing the attractiveness of the neighbourhood.
This wide acceptance of the system was followed by significant usage levels, reaching 4.879 daily users in 2012 (2.801 in 2011 when only part of the network was in operation). An overall analysis of the data revealed that vertical transport is more used when located in highly populated neighbourhoods connecting hilly areas with important commercial areas and/or public transport nodes.
The extension of the vertical transport network contributed to a steady increase in the use of non-motorized modesin the city. Although difficult to isolate the impact of this sole measure, which is estimated to be moderate, the CIVITAS project has achieved an overall reduction in car use of 0,1% as compared with the before situation. It should be highlighted that this achievement is made in a context of a steady increase in car travel, thus it can be considered a positive result.
But lifts, ramps and escalators are very expensive infrastructures. The assessment conducted revealed that implementation and maintenance costs are much bigger for ramps and escalators than for lifts. For example, in Larratxo, the construction of the escalators was twice the cost of the construction of two lifts. While the maintenance cost of the three escalators is about 5 times the maintenance cost of the two lifts. It could be inferred that lifts are the preferred solution based on economic viability. But the topographic characteristics and the number of users can make it necessary to build ramps or escalators (like in the case of Lizardi). Ramps are best indicated for high density connections and main transport nodes (for example train stations). In some areas the topography makes it impossible to build lifts, therefore ramps or escalators are needed.