During the design phase of the measure, new bus services and new timetables were developed for better public transport accessibility to four business districts. One of the users’ needs, expressed by the managers in the business areas, was to have direct bus lines with a maximum of one interchange between buses during the commute. As a result of this, the bus company decided to first offer an increased service of direct bus lines from the centre and residential areas, instead of shuttle mini buses for the last mile. During the project life the following improvements were implemented for the public transport towards business districts:
- Zuatzu: on weekdays, every 20 minutes in peak hours and every 60 minutes the rest of the day (line 5), from Town Centre and Antiguo.
- Belartza: on weekdays, services every 40 minutes (line 25), from Town Centre and Antiguo.
- Miramon: on weekdays, services every 20 minutes (line 28) from Town Centre and Amara, and every 30 minutes (line 31) from Gros and Aiete, and every 60 minutes (line 35) from Antiguo and Aiete.
- Poligono 27: on weekdays, 5 services per day on peak hours (line 26) from Town Centre, Amara and Loiola.
The city realized the necessary changes in the infrastructure and bus stops in order to improve public transport operations in the business districts. In particular, priority measures such as dedicated lanes and priority at traffic lights were implemented (4 out of the additional 5 km of bus lanes implemented within CIVITAS affect routes that connect to business districts, while all 80 priority measures in traffic lights affect those lines). In addition, waiting facilities at bus stops in business districts were improved.