Learning Centre

When considering the quality of urban mobility decisions, most CIVITAS cities involve a wide range of stakeholders in the measure development process. Through consultations, local communities are empowered and get a sense of ownership of results. At the same time, the level of interaction between decision makers and the target of their decisions is substantially increased, thus enhancing measure completeness, giving stakeholders a better understanding of the planned mobility measures and reducing later opposition to urban mobility. Involving the public has added value, but where to start? In this e-course we explain what public involvement is and why you should involve the public and stakeholders. Step by step, we show you an approach for public participation, including evaluation. After completing this e-course, you will be able to design your own participation process.
E-course was developed in cooperation with Mobiel 21.

This course will provide an insight into the basics of customer experiences and how this can be used as a tool to improve the quality of public transport interchanges. It discusses why customer behaviour should be used much more in guidance for interchange design, management and services.

Shared mobility or shared transportation such as bike and carsharing has grown impressively in recent years. Shared mobility is situated within the broader context of the so-called ‘sharing economy’. This comes in many shapes: from real-estate sharing, to property sharing to transportation sharing. This e-course provides a general introduction into the concept of shared mobility. It sets the broad context, explaining the motives and benefits, and illustrates that shared mobility is actually more than bike and car-sharing. There are specific e-courses both for bike-sharing and for car-sharing where these particular types of shared mobility are covered in more depth.

E-course was developed in cooperation with Mobiel 21.

“Gamification is the process of taking something that already exists - a website, an enterprise application, an online community - and integrating game mechanics into it to motivate participation, engagement, and loyalty. Gamification takes the data-driven techniques that game designers use to engage players, and applies them to non-game experiences to motivate actions that add value to your business.” Gamification is used in more and more in the transport sector to influence choice behaviour.

This e-course intends to provide the basics of traffic and mobility system. It presents frameworks, background and examples in order to help explain. It will help to better answer questions such as What is the cause of traffic problems in my city? How to tackle them? What is the role of citizens and other stakeholders? After this course you will know the basic principles of the traffic and transportation system. It will contribute to a systematic and more effective approach of policy making and implementation.

Mobility Management is a concept to promote sustainable transport and manage the demand for car use by changing travellers’ attitudes and behaviour.

This e-course provides information about recent developments in urban Intelligent Transport Systems (ITS) and traffic management. In doing so, the e-course is intended to provide support to professionals in preparation and implementation of traffic management policies and prepare an initial selection of measure types suitable for their situation. ITS and traffic management applications help cities to achieve policy goals with regard to accessibility, liveability and safety. Accelerated by technology and ICT developments, the possibilities of using ITS and traffic management in urban environments have increased substantially in the past decade.