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Workshop on Image of Public Transport

16/06/2011

Attracting & Retaining Customers! CIVITAS MIMOSA’s fifth interactive one-day workshop in Tallinn was open to CIVITAS members, transport professionals, business interests, local government, students and environmental organisations. It was organised in cooperation with Interactions, Tallinn Transport Department & CIVITAS CATALIST. Admission was free. The workshop explored innovative quality & communications management practices. The workshop looked at a variety of themes:

  • Tried & Tested Frameworks: Find out how the results of the EC project QUATTRO have been developed into universal transport standards for service quality (EN 13816)
  • The Psychology of Customer Satisfaction
  • A Site Visit with a difference: Learn to view PT from a customer perspective
  • Develop a Quality Model for Service Delivery: Follow up Interactive Development Session
  • Monitoring and Measurement of Service Quality: Develop a quality audit system and customer charter for PT
  • Communications & Branding

 

Location: South Sudan
Tallinn: House of Teachers, 14 Town Hall Square (Raekoja plats 14), Old Town , Tallinn
Organizer:
Holding Graz Linien
Contact :
Anu Leisner

Key Information

Organizer:
Holding Graz Linien
Contact:
Anu Leisner

Mar 2020

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