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CIVITAS Case Study - Citizen voices in the mobility dialogue in Zagreb

Citizen involvement in the policy process was at the core of Zagreb’s mobility activities within CIVITAS. The objectives were manifold: raise citizen interest on and understanding of mobility issues; encourage them to actively contribute to the improvement of local mobility conditions; and teach them how to best communicate with the authorities to make their voice heard. In parallel, the project aimed to establish the practice of public dialogue on mobility issues and to convince authorities, other mobility actors, planners and project partners that involving citizens in decision-making is a solution that pays off.