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Public Involvement

Stakeholder and citizen involvement for improving the quality and acceptance of urban mobility measures.

When considering the quality of urban mobility decisions, most CIVITAS cities involve a wide range of stakeholders in the measure development process.

Through consultations, local communities are empowered and get a sense of ownership of results. At the same time, the level of interaction between decision makers and the target of their decisions is substantially increased, thus enhancing measure completeness, giving stakeholders a better understanding of the planned mobility measures and reducing later opposition to urban mobility.

More information

For more information on public involvement, contact Ralf Brand in order to join the group, click on the banner on the right-hand side on this page. Take a look at the cities which are already members of this thematic group and view resources relevant to members below.

Aurelio David's picture
Submitted by Aurelio David on 17/02/2016

I am looking for offices or organisations working with public participation in urban planning/design to test out an innovative tool to improve the communication between designers and citizens during participatory processes.

Some expected advantages.
The tool...
1) ... organises the messy information flow generated by citizens when asked about "problems and solutions" about a certain area;
2) ... allows the integration of planners expertise with citizens local knowledge.
3) ... allows citizens to understand how they influenced the decision-making process;
4) ... is low-tech, easy to use.
5) ... provides citizens with a better understanding of complex problems than other techniques, like maps, renderings and schemes;
6) ... provide a shared framework for a constructive and transparent transdisciplinary discussion, leading to mutual learning (e.g. from planners to citizens and vice versa).
7) ... can adapt to any participatory technique (Workshop, Charrettes, Open Space Technology, Future Search Conference, etc.);
8) ... generates outputs which can be used for further projects in the same area, adapting to change.

Overall, this tool holds a great potential to improve the quality of citizens' deliberation in terms of (1) more rational argumentation, (2) more accurate claims, (3) more transparent decision-making.

This project is part of my PhD programme. My name is Aurelio David, I am an Architect specialised in sustainability and collaborative planning in architecture and urban design.
If you are interested in knowing more about the tool or the experiment, please contact me at:

agenda21's picture
Submitted by David Fernández-Caldera on 10/11/2015

The Work Group for Child Mobility of the Province of Granada has identified the success drivers that would lead to the success of the Safe Routes to School Programme according to Donostia-San Sebastián Town Hall (Granada and Donostia-San Sebastian held an exchange with the support of the CIVITAS Activity Fund).

It is not a closed list that must be followed to the letter, but a list of factors that were mostly repeated in the workshops we held and that we all thought were essential:

  1. It is a programme that requires a high degree of commitment, enthusiasm, and mutual understanding.
  2. The lead role of the institutions is very important to turn the visions and interest in improvement into reality.
  3. The participation of a large number of social agents such as families, teachers and groups and associations during all the phases of the programme and in the production and adoption of solutions. These agents are the ones who must demand improvements to the local government accelerating the decision-making process.
  4. It is necessary to conduct continuous feedback about the agents involved and about the improvements carried out in the schools.
  5. It is important to create original campaigns that have to a high impact on the community (happy kids and attractive settings among others).
  6. Carrying out actions which promote awareness about the work done so far is also considered to be important; in this way the programme is able to provide its own feedback.
  7. To pursue at all times the main objective of the programme: Sustainable Mobility and the principles it entails so that throughout the process the programme is not distorted.
  8. A high level of involvement from parents and teachers contributes to establishing the programme in the school and the neighbourhood.
  9. It should be a long lasting programme for behavioural change is slow.
  10. Similarly, it is important to identify those agents with a greater willingness towards a change of mentality to ensure the continuity of the programme in schools.
  11. One of the most important tasks, in order for the parents to collaborate, is to work on the “fears” about how the programme may affect their children.
  12. To conduct a thorough assessment about the reality of the school, identifying the difficulties arising from geographic and urban determinants, psychological factors, and the presence of facilities and logistic support among others. Good evaluation that leads to good design of the safest and most efficient routes.
JanChristiaens's picture
Submitted by Jan Christiaens on 06/11/2015

As part of the TRACE project (, funded by the European Commission under the umbrella of the Horizon 2020 programme, we invite you to participate in an online survey on walking and cycling tracking services.

TRACE is a European project with 12 partners in 8 countries. The aim of TRACE is to assess the potential of using tracking data (i.e. location and travel habit data) in cycling and walking promotion initiatives and in urban mobility planning.

TRACE will be consolidated into several tools that will be freely accessible to all interested stakeholders:

  1. Tools tracking and influencing mobility behaviour
  2. A planning tool, analysing the gathered data from the tracking tools

Your answers will allow us to take your needs and requirements into account when developing our tools. Completing the survey will take about 10-15 min. Those who complete the survey will have the opportunity to enter a contest to win a Motorola Moto G2015 smartphone.

If you are a public authority or related stakeholder (mobility professional, urban planner, decision maker, national/regional authority, consultant, etc.), please fill your questionnaire here.

If you are an user association, a mobility organisation or a stakeholder related to the user perspective, please fill your questionnaire here.

Feel free to forward this invitation to your colleagues or contacts who might be interested in the topic.

Thank you in advance for your time and for your input!

Submitted by Bruno Duarte on 27/07/2015

EU cities are invited to participate in the sixth edition of the Access City Award - The European Prize for making cities more accessible to people with disabilities and older people.

European cities over 50 000 inhabitants will have the opportunity to present their activities and strategies designed to make cities barrier-free, better places for everyone to live and work.

For more information, please refer to:

JanChristiaens's picture
Submitted by Jan Christiaens on 16/07/2015

The CIVITAS WIKI team has just published a new Policy Note on the use of social media to involve citizens in urban mobility project. Very interesting read !

What's your experience with social media? Is it helpful or does it cause headache?

SarahMartens's picture
Submitted by Sarah Martens on 08/07/2015

The City of Johannesburg will take a giant leap into the green space when it hosts the EcoMobility World Festival in October, becoming the second-ever city in the world to stage the high-profile event. During a whole month the city will close off the streets of a central business district and urge residents to use public transport, dedicated cycle and pedestrian lanes or other forms of non-motorised transport. It will be the only car-free central business district in all of Africa.

In the beginning of the festival month, more than 300 people are expected to participate in the five-day EcoMobility Dialogues 2015. These will include representatives of the City of Johannesburg’s leadership, business experts, thought leaders, practitioners and academics. They will gather to discuss new forms of mobility and urban planning to address the growing mobility needs in developing cities and to support behavioral change regarding transport and climate change.

The Dialogues will focus on topics including transport and climate change, transport demand management, clean bus fleets, behavioral change, and parking management. They will also foster exchange, discussion and debate.

Johannesburg Executive Mayor, Cllr. Mpho Parks Tau, described the Dialogues as the city’s way to demonstrate its commitment to involving all relevant stakeholders on decision-making about EcoMobility in the metropolitan area. “The Dialogues will also help stakeholders to communicate, celebrate and visualise a low-carbon future through the lens of EcoMobility,” Mayor Tau said.

Central Business District without cars? 1 from The Urban Idea GmbH on Vimeo.

Read more about the Dialogues and the Festival >

JanChristiaens's picture
Submitted by Jan Christiaens on 14/01/2015

If you attended the CIVITAS-Training on Public Involvement at the Casablanca Forum you did already meet Susanne Boehler-Baedeker. She presented a great round-up of academic and practical insights about citizen involvement. Together with Miriam Lindenau she also had a paper and presentation during the International Scientific Conference on Mobility and Transport of 2014. You can read the full paper  or see the presentation

Plase feel free to share your thought of experiences!

Submitted by Simone Bosetti on 03/10/2014

A seminar on institutional cooperation in urban and regional mobility is going to be organised in Munich, Germany on 26 November 2014 by the PUMAS project.

Practitioners interested in presenting and sharing their experiences are invited and called to contact the organizer of the workshop Michael C. Laubenheimer (e-mail: by  the 15th October 2014. Please consider that travel and accommodation costs will be covered by the PUMAS project.

Urban and regional mobility is a complex issue. The transport of people and goods is not an end in itself; instead, it is a means to satisfy the multifaceted needs of citizens and companies. This requires cooperation and partnership beyond institutional, geographical, administrative, societal, and even language borders.

There is a long tradition of institutional cooperation in infrastructures and public transport: network planning and interdisciplinary teamwork are traditional elements of cooperation between agglomerations and their surroundings. However, the following issues should be addressed:

  • Why is institutional cooperation key in sustainable urban mobility planning (SUMP)?
  • Why does institutional cooperation seem to be so difficult today? What is so difficult? What are the critical issues of successful cooperation?
  • What are the benefits of successful cooperation to people and organizations? Where are the limits?
  • What are the methods and tools for improving exchange, creating mutual trust, strengthening partnership and achieving common objectives?

This PUMAS workshop aims to discuss these questions in a very practical and hands-on way. Practitioners from urban mobility as well as from other domains will share their experiences in short warming-up presentations and make it possible for all workshop attendees to grasp this experience in role-plays which will involve everybody.

This PUMAS workshop targets young and experienced

  • planners of urban/regional mobility and of energy, environment, climate change, healthcare, demographic change, social services, etc.
  • politicians in charge of urban development
  • entrepreneurs directly or indirectly concerned by mobility issues

i.e. all those who are open-minded and ready for change and a new approach to tackle issues of general interest - not via top-down or bottom-up but through cooperation.

frenciachiara's picture
Submitted by Chiara Frencia on 24/06/2014

Nowadays, using IT technologies and tools such web 2.0, mobile apps and social networks to interact with large public is becoming more and more frequent. However, there are some concerns and limitations about the use of such technologies, which sometimes may threaten the usability and the reliability of the information gathered (e.g. privacy issue and personal data use). At the same time, it is evident that the potential of such tools is great, and there are several applications exploiting the new wave of social cooperation through the web.

Examples of interesting cases include:

  • CIVITAS ELAN         Project: Citizen Engagement in the field of mobility. Work and lesson learned;
  • Public authorities that collecting traffic input using social media: Chicago Transit Authority Twitter Feed  and Zurich Public    Transport Authority Facebook Page;
  • Customized reporting applications: SeeClickFix       page for San Francisco  or the system set up by the city of Verbeterdebuurt Netherland,              
  • City projects: Street Bump in Boston            
  • EU campaigns, like European Mobility Week and Do The Right Mix continue to gain visibility and influence thanks to social media, as Facebook, Twitter and other virtual platforms allow campaigners from towns and cities all over Europe to connect and share their ideas, success stories and experiences.
  • Engaging citizens through social media in sustainable urban mobility planning in Aberdeen (UK)
  • At European level, some European projects are developing and piloting open source platforms and other mobile tools to better involve citizens in the urban mobility projects and plans (e.g. SupeHub project, or FORUM)
  • EIT ICT Labs,  one of the first Knowledge and Innovation Communities set up by the European Institute of Innovation and Technology, as an initiative of the European Union, is developing some interesting tools, like the Flash-poll 

More examples are availalbe in the presentation done by Andrew Nash during the Webinar on Public Involvement 2.0, here

Within CIVITAS we are working on a new Policy Note on the use of social media and IT tools for involve all the different social groups in the urban mobility projects and planning of cities and regions.

Do you know any other good examples/cases of social media/IT tools for greater engagements of citizens in urban mobility?

Would you like to contribute to the development of next CIVITAS Policy Note?

Let us know your opinion and share your ideas with us!

JanChristiaens's picture
Submitted by Jan Christiaens on 27/03/2014

In our latest webinar on public involvement through social applications, Andrew Nash made a plea for open data, shared by city authorities. You can find the rationale in the webinar slides in the Resources section of the TG Public Involvement.

It immediately prompts some questions about open data which might be interesting for the CIVITAS Community: 

  • Does your city open up its data? Why or why not? 
  • Do you see any benefits or pitfalls when sharing big data with citizens and application builders? 
  • Can you share some good examples or practices? 

Thanks for sharing !

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25/02/2021 - 09:33

CIVITAS involvement has inspired numerous cities to change their mobility systems and the way that people move in and around them.

In a new booklet entitled "CIVITAS Cities - Success Stories", discover the tales of five cities who have been particularly successful in doing so.


Author: Richard Adams
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Törökör is situated in Zugló, one of the 23 districts of Budapest (Hungary). In this neighbourhood, there are several mobility challenges affecting all residents including vulnerable people with physical impairments.

Author: Laura Schubert
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As European cities grow, their peripheral neighbourhoods today show a high demand for mobility, for example from daily commuters travelling into city centers. However, these neighbourhoods at the outskirts of urban centres have remained largely unaddressed in terms of dealing with this growing deman...
This online event showcases the final results of four European projects - including three CIVITAS ones - working towards better mobility solutions
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CIVITAS QUOTES: Public involvement in the European Cycling Challenge


CIVITAS QUOTES: Participatory redevelopment of main train station area in Ghent


CIVITAS QUOTES: Mobilna Gdynia Platform


CIVITAS QUOTES: We are entering an era of Participation 2.0

Gender equality and mobility: mind the gap!

The second Policy Note by CIVITAS WIKI focuses on the topic of gender-sensitive mobility planning. In both, the International body of literature and transport planning, the gender dimension in mobility patterns and sustainability has received relatively little attention so far, even though, together with age and income, gender is considered a significant factor in accounting for differences in mobility behavior, with women recognized as being more likely to adopt sustainable travel behaviours than men.

A growing debate on this topic is ongoing at EU level and it has been re-launched within the CIVITAS Integrated Planning Thematic Group. Collaborative Interaction was set up on the CIVITAS Interactive Platform ( and in the CIVITAS Urban Mobility LinkedIn Group, to collect further resources, links to other projects, practical city experiences and opinions and comments on the topic.

Policy Recommendations For EU Sustainable Mobility Concepts based on CIVITAS Experience

The Policy Recommendations present the main findings arising from the evaluation of the CIVITAS Plus Collaborative Projects (CPs), which ran from 2008-2012.

This publication was written under the auspices of the CIVITAS POINTER project, which supported five collaborative projects (CP s) implemented within the framework of the third edition of the CIVITAS programme. Evaluation and monitoring were the key stones of CIVITAS POINTER. Drawing from first-hand, corroborated statistical evidence gathered from participating cities, this publication presents the results of the CIVITAS Plus cross-site evaluation and policy assessment. These findings support the development of clear European-level policy recommendations that have the potential for being embraced by all European cities — not just those which make up the CIVITAS community.

The document seeks to identify factors that can boost the effectiveness and consistency of future strategies, thereby securing greater sustainability in urban mobility patterns. Policy makers are provided with contemporary facts for debating purposes, and a number of conclusions and recommendations based on lessons learnt from CIVITAS Plus are put forward.

Thematic groups infosheet

What is the purpose of the CIVITAS Thematic Groups? How can you become involved? This document gives a short introduction to the way the thematic groups work.

Webinar on Public Involvement 2.0 by Andrew Nash - slides available

On the 27th of March, a webinar on Public Involvement 2.0 took place. Key presenter was Andrew Nash who had an inspiring presentation about social applications and how they can help cities to involve citizens and stakeholders in transport planning. We are happy to share the slides with you. 

Cluster Report Public Transport

Citizen Engagement in the field of Mobility, CIVITAS ELAN

Citizen Engagement Shelf