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Zagreb gave seniors the opportunity to express their views, comments and recommendations in order to provide public transport operators with valuable information on improvements that are needed to remove barriers for older passengers. This led to a dedicated training scheme for drivers and front desk staff.
Though older people are a growing user group, they are not usually considered in urban transport policies in Zagreb. There are ongoing activities to make the public transport fleet accessible for this group, but further actions are necessary in order to cope with the needs and requirements of older people. This was addressed within CIVITAS ELAN through the implementation of feedback communication, training and awareness-raising oriented activities.
Regular weekly meetings between partners were held and discussions took place on how to improve the safety and security of public transport in general, giving special attention to the needs of senior citizens. Throughout 2010, 2011 and 2012 there were 15 meetings in senior citizens’ homes in Zagreb. A survey on the Quality of Service in public transport was conducted by ZFOT in cooperation with other partners. Special attention was given to the safety and security in public transport. Citizens’ answers, requirements and suggestions regarding public transportation are also regularly collected at CIVITAS Info point.
ODRAZ prepared a questionnaire to be filled in by senior citizens, which dealt with their public transport habits, safety, communication with operator etc. Possible users were informed of the benefits of new public transportation vehicles, such as the introduction of low-floor trams and buses.