Iasi aimed to improve the quality and reliability of their public transport services through a dedicated ‘telverde’ telephone service. This service chose the optimal travel route, which could include using several different transport vehicles, for passengers, ultimately aiming to:
- Provide information and promote the public transport travel plan measures; and
- Increase the quality of transport service to all citizens.
A telephone line was implemented that connects citizens with a dispatching centre, which offers information about the available transport plans.