Key results are:
The results for the accuracy of timekeeping show an increase of 3.4% in accuracy of announced arrivals and 23.3% increase of accuracy of announced departures. The average accuracy of arrival and departure announcements in June/July 2012 were approximately 85% and 77%, respectively. The targets of 90% reliable information have been substantially reached
After the implementation, the perception of quality has increased by 10-14.5% in the period between March 2011 and May 2012. The targets of 10% increase in the perception have been reached. This might be the result of the increase of accuracy of the displays.
The results of a survey, carried out by the University of Ljubljana in January 2009 and again in May 2012, show a large acceptance of the measure (approximately 80%), however the acceptance has dropped by almost 2% towards the 2012. A negligible increase in acceptance score was also observed in the acceptance of LED display service from the survey conducted by Telargo in the period March 2011-May 2012 (by 0.04 or 0.8% relative change). On the other hand, if only the categories 4 and 5 are considered (that relate to the statements “I agree + I fully agree with the statement that the because of the LED service I tend to use the PT more often”), a significant improvement in satisfaction can be observed (by 14% in relative figures). The targets of 10% increase in acceptance level have not been reached. A possible reason could be the punctuality issues of shown information, which were not on a level that was expected by the users. The expectations regarding the acceptance were too high; the public likes the displays, but they expect higher level of accuracy to be fully acceptable.