An inventory of existing stops and their facilities was carried out. The most important stops (at the end of lines, important links between public transport lines or other modes, stops close to the city centre and stops with inbound connections) were selected for refurbishment.
User-friendly stops were defined as offering:
- a broad waiting area that does not create conflict with pedestrians;
- access and signage designed for visually impaired passengers and passengers with reduced mobility (maps in braille, audio information etc.);
- safe and easy access to vehicles (e.g. special curbs that allow buses to stop close to the pavement);
- dynamic real-time passenger information;
- shelters against bed weather; and
- bicycle racks.
Originally, it was planned to equip all stops with maps of the neighbourhood, but due to a shortage of personnel this was not possible.
The installation of shelters at new stops was made possible by the fact that they are financed by an advertising agency. Meetings were held with representatives of disabled associations to discuss possible solutions. They favoured systems for entering buses of trams with support from the driver rather than automated systems that often fail to operate in colder weather, making access difficult for wheelchair users.