Donostia-San Sebastian set itself ambitious goals for improving the quality of its public transport offer and, as a result, increase its passenger numbers significantly. A state-of-the-art expert planning and fleet management system was central to the regular monitoring and a constant management needed to deliver high quality services. The main objectives of the measure were to:
- Increase all dimensions of quality of public transport in the city; and
- Rationalise costs to make public transport more competitive.