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Brno set up an Integrated Mobility Centre that provides transport and tourist information. The purpose of the centre is to provide a high-quality, one-stop customer service that enhances communication with customers.
Brno set up the Integrated Mobility Centre (IMC) as a pilot project close to the central intersection in the city centre where six tram and six trolley bus lines meet. It provides comprehensive information at the spot to citizens, visitors and residents of the ciyt of Brno and of the whole South Moravian region at large.
The main objectives of the measure were to:
The IMC was a completely new service in terms of size and scope. A comparable offer is unprecedented in Brno and other cities in the South Moravian region. It was fitted with new touch-screen Internet information terminals and served as a test site for real-time passenger information panels. Customers can make use of payment by debit and credit card while buying tickets in the ticket vending machine.
Brno has begun the measure with the reconstruction of the area around Jostova Street where the IMC is located and has completed the construction of the building. Real-time passenger information panels (RTIPs) have been installed at public transport stops in the area.
The measure continues after the end of the project.
Visit IMC website.
Final results:
There are actually more people coming to IMC in search of information than just to buy their tickets, suggesting that there had been a demand for this kind of service in Brno.