This measure aimed at implementing the ambitious UNE EN-1313816 Spanish quality standard to the collective passenger transport on two main bus corridors in San Sebastián. Complementarily, infrastructural changes have been undertaken in terms of dedicated platform, as well as priority measures, in order to improve public transport reliability and operation. As a result, the corridors combine dedicated bus lanes and public transport priority with all dimensions of quality.
The quality standards cover eight different aspects, which are monitored by the certification body on a yearly basis:
- Offered service
- Waiting time and service frequency
- Customer attention
- Comfort and cleanliness
- Environmental impact
The ultimate goal of this package of measures was to reach an increase in passengers, as well as in users' satisfaction.