Back to Top

Genoa new flexible services for disabled persons

Author: CIVITAS Support
Posted on: Tuesday, December 12, 2006 - 15:15
Genova , CARAVEL

Thanks to CIVITAS CARAVEL project, through the Agency for flexible services, on November 2nd, 2005 in Genoa, AMI - Azienda Mobilità e Infrastrutture, which is the responsible company for mobility and infrastructures in the city, launched a new flexible service for disabled persons.The new service, operated by three cooperatives and by the radio taxi company, covers all the systematic travels of the users.Part of this new service is a new call centre, directly managed by AMI.Up to now 450 users take part at the new service, which is offered by 120 vehicles.

The big change in the operative way of the Demand Responsive Transport (DRT) service for disabled persons has been managed through a deep cooperation between Municipality of Genoa, AMI and ATI (3 operators specialized in transport for disabled persons joined in only one company).In this first period, the service has been based on a mixed organizational structure: AMI call centre has received all users' requests, while ATI coordinators (thanks to their specific experience in the sector) have planned trips and managed drivers and assistants. In the near future all planning activities will be directly managed by AMI.Softeco Sismat has continued the development of software tools essential for management of the DRT service in the call center.Visit CIVITAS CARAVEL Genoa website

Add comment

Log in or register to post comments

News Search

Latest Events

22/11/2018 to 23/11/2018
The 2018 Annual Polis Conference 'Innovation in transport for sustainable cities and regions' will t...
As part of its package of learning activities for mobility practitioners, CIVITAS SUMPs-Up  is organ...
Since their launch in 2013, the EU's SUMP Guidelines have been the main reference document for devel...
JORNADA TRANSPORTE PÚBLICO ALCOBENDAS, MADRID (España)   Día 16 de enero de 2019, miércoles. 10:0...