Bologna has improved access control to 8 semipedestrian zones within the LTZ, which are protected by 23 electronic pillars, with a new IT system that allows for flexible access. The measure was kicked off in late 2010. The new elected administration in May 2011 decided to start a system revision program to update the technology to protect the city centre from unauthorised accesses and improve the access flexibility. After being awarded the public bid to realize the new software in July 2011, the winner company has produced the new software that in February 2012 was tested on one electronic pillar and in April extended to all the other ones. The updated system has been operative since the middle of May 2012. Under the new scheme, smart cards allow residents and taxi drivers 24-hour access. Commercial activities can be carried out with the smart card between 6:00 and 10:00 during work days. Institutional users, such as the police, public services and ambulances, are allowed to access the areas through a multi-password system to prevent illegitimate use as passwords are disseminated. Different institutional categories each have different passwords, which make it easier to track down illegal access and change the passwords. Moreover, the pillars can be lowered following calls from phones installed on an electronic column at the roadside at the entry point. The phone can be used for emergency calls and to reach hotels and car parks located in the area. Hotel clients and urban public services can also enter the area with a code that they receive on their mobile phones. Siren-sensitive sensors will automatically let emergency vehicles pass and a radio frequency system will lower the pillars when it detects the radio frequency used by firemen. The system has been integrated with Bologna’s new mobility multiservice smart card (named “MI MUOVO”), introduced under CIVITAS MIMOSA, that encompasses different services (e.g. public transport, electronic pillar management, car sharing, parking fee payments). It is also compatible with Calypso protocol, an international electronic ticketing standard for microprocessor contactless smart cards. Together with ATC/TPER 3,000 Calypso smart cards have been distributed to residents and parking space holders to substitute the old ones. A communication campaign has been carried out in the form of letters sent to citizens (around 3000 people including residents and parking space owners) to explain how the new electronic pillar system works. Since the measure aimed to introduce new access services for the residents of the inner-city semi-pedestrian areas, the measure was evaluated considering the number of complaints/suggestions recorded. Moreover a user satisfaction survey was carried out in September and October 2012 to assess whether the introduction of the new smart card has promoted PT use among residents. Bologna intends also to elaborate statistics referred to the access to pedestrian areas.