The implementation of this measure contributed to increase efficiency in urban goods distribution in two Donostia - San Sebastián highly populated neighbourhoods. On the one hand, the new goods delivery regulation in the CIVITAS-Area contributed to a reduction in the average journey length from delivery vehicles from 4,5 km to 4,1 km. While the new last mile delivery service with electric cargo-bikes contributed to a saving of up to 26.849,4 km per year.
As a consequence, a yearly reduction of 23% in energy consumption was achieved, in addition to a significant reduction of carbon and pollutant emission levels associated to the delivery of goods within the CIVITAS-Area. And the transport companies reduced more than 6.800 € per year their operation costs due to the implementation of the measure.
A survey conducted for this measure revealed that nearly half (48,5%) of the involved population (neighbours, shopkeepers and transport operators) were aware of the initiatives put in place in the framework of the CIVITAS measure. More efforts on information regarding the measure are recommended, especially among neighbourhoods, although the new regulation affects them to a less extent than carriers and shopkeepers.
As for the acceptance level, the overall measure was assessed with an average score of 4,87 out of 10. This score contrast with the significantly higher score given to the different actions if assessed separately, which evidences the complexity of goods delivery, where many stakeholders are involved and not all measures are well perceived by everyone.