The public transport operator LPP has made huge efforts to offer to people with disabilities a possibility to use, practically on their entire bus fleet, a public service regardless of their disability. A contribution to social inclusion and self confidence of disabled was an extremely important effect of this decision. It led to a change in obligatory elements and performance of all new buses to be purchased, that should meet all needs of disabled and, of course, an introduction of new type of trainings for the LPP staff, having in mind that different disabilities are in need of different approaches depending of help required. Implementation of different communication channels (web, smart-phones, etc.) among user of PT and PT operator was implemented in order to offer or order transport service on demand. All efforts and activities are user friendly and oriented to provide optimal service and information flow between users and a PT provider. As a result of changed approach LPP has initiated and established cooperation with many organizations representing different types of disabilities. For a start, an application was developed, a test period was concluded and changes were performed regarding feedback from the users. User suggestions and remarks were taken into consideration during development regarding PT provider possibilities.
Beside (pretty common in the EU countries and elsewhere) use of PT by people with sensor disabilities (blindness, deafness), LPP has introduced a service that to LPPs best knowledge has not been performed by any other PT operator worldwide. In cooperation with an educational institution “Janez Levec” in Ljubljana, taking care of youngsters with mental disorders, LPP has introduced a system that after due preparation and training enables passengers with Down syndrome and autism to use PT on their own. At a moment a 6 person group with these types of mental illnesses regularly uses PT on their ways to school, work or leisure. Entering like all other passengers at driver’s entrance, they just show to the driver their card with short info on them, a name of a contact person (if needed) and their destination. Seated close to the driver, they are during the ride under his discreet and trained supervision. Improved self confidence, satisfaction and better social inclusion of these individuals are very nice side effects. Preparation of a new, small group of “Janez Levec” students is ongoing. After special training, they joined the initial group in September 2013.